JellyCat Pongo Orangutan Jellycat

Fast Shipping and Professional Packaging

Through our long-term relationship with UPS, FedEx, DHL and many other leading global carriers, we are able to offer an array of shipping options. Our warehouse staff are highly skilled and will pack your items according to our exact and precise specifications. Before shipping, all goods are carefully examined and safely secured. Every day, we deliver to thousands of customers across different countries. This is an indication of our commitment to be the biggest online retailer in the world. These warehouses are in Europe just as they are in USA.

Note: Orders that contain more than one item are assigned a particular processing time, dependent on the particular item.

Prior to shipment, all purchased products will be thoroughly inspected. The majority of orders are delivered within 48 hours. The expected delivery time is between 3 and 7 days.

Returns

The stock is constantly changing. It's not entirely managed by us since we're involved with several organizations, such as the factory and the storage. Stocks are subject to change at any time. Be aware that your order could be unable to fill when you have placed the order.

Our policy is for 30 days. If you don't receive your product within the 30 days period, we're not able to issue a refund or an exchange.

The item you purchase must be in the original packaging and in good condition. It must also not be used. The item must be returned in its original packaging.